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Client: HCA Healthcare UK, The Harley Street Clinic & Leaders in Oncology CareRole: Head of Pharmacy ServicesChallenge
This was a critical and highly specialist appointment. HCA required a leader capable of bringing together two well-established, high-performing pharmacy departments into one unified service, a challenging brief with an estimated pool of only around twenty suitable candidates across London. A highly suitable candidate was identified within two weeks, and initial interviews progressed well. Shortly afterwards, HCA needed to pause the recruitment for several months due to internal factors. During this time, the candidate accepted another position, and the process naturally paused alongside him. Throughout this period, LHC maintained open communication and a positive, professional relationship. When the role restarted, the candidate re-engaged with the process and was successfully appointed.-
Both the client and the candidate highlighted the quality of LHC’s approach.
Client feedback:
“Even when the process had to pause, Nicky stayed engaged with the candidate and kept stakeholders informed. Her relationship with him meant that when we restarted the recruitment, he returned to the process and accepted our offer. She is knowledgeable, dependable and able to deliver quickly when needed.”Candidate feedback:
“Nicky’s approach was discreet and encouraging. She helped me understand whether the role was right for me and believed in my abilities even when I doubted myself. She knew my skill set, the job and the organisation extremely well, which built trust quickly. Her support during the long break, and especially before the interviews, was invaluable. Now that I’m in post, I already know this is the right role for me.”
The appointment brought a high-calibre leader into a strategically important position, with the continuity and relationship-building demonstrated by LHC being central to the successful outcome.
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Client: RNOH Private Care, Royal National Orthopaedic Hospital NHS TrustRole: Director of OperationsChallenge
The role emerged following an unexpected resignation within the senior leadership team, creating an urgent need for continuity while progressing a significant transformation agenda. The post sat within an NHS private patient unit, a unique environment where private care is delivered within a public framework, requiring someone who could balance NHS values, commercial thinking, political awareness and the ability to lead a team through a period of change. The successful candidate needed to be resilient, adaptable and confident navigating complex stakeholder groups, while understanding the nuances of both operational delivery and private patient expectations.-
Drawing on extensive hands-on experience within hospital operations and wider healthcare environments, Nicky was able to understand the role’s pressures and priorities in depth. She took time to clarify the brief, challenge thinking constructively, and support the client through a fast-moving situation with warmth, insight and good humour.
LHC identified the right individual immediately, and the appointment was completed within four weeks, thoroughly exceeding expectations.
Feedback from both parties reflected the strength of LHC’s approach.
Client feedback:
“Nicky is not a typical recruiter. Her operational background means she truly understands what a business needs. She took time to understand the role, constructively challenged my thinking, and ultimately found the right person first time.”Candidate feedback:
“I’ve worked with Nicky for years and she has always matched me to roles that genuinely fit my skills. She provides honest, detailed insight and never ‘sells’ a role — she makes sure it’s right for both sides. This is my third appointment through her, and I trust her completely.”
This partnership resulted in a seamless appointment at a pivotal moment for RNOH Private Care, ensuring stability, leadership and momentum during a crucial period.
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Client: My Emergency Doctor (Australia)Role: UK Chief Executive Officer SearchChallenge
My Emergency Doctor (MED), an established provider of virtual emergency care in Australia, began exploring entry into the UK healthcare market. They required a senior leader with deep NHS experience, strong strategic capability, and the confidence to step into a start-up environment while representing an international organisation. The search carried additional complexity due to the time-zone differences between the UK and Australia, which required careful coordination and communication. The process began in 2020 but was paused when the COVID-19 pandemic placed MED’s UK plans on hold. In 2022, as the organisation revisited its ambitions for UK expansion, the search was reactivated.-
LHC conducted two full, high-quality search processes for this role. Across both rounds, Nicky maintained strong communication, clear expectations and a highly personalised experience for all parties. She ensured that candidates fully understood the strategic context, the ambitions of the organisation and the realities of stepping into a start-up entering a new market.
Client feedback:
“Nicky goes above and beyond. Her dedication, industry knowledge and personable approach made the search feel smooth, even with the complexities of coordinating internationally. She consistently delivers top-quality candidates and a well-informed, transparent process.”Candidate feedback:
“My experience with LondonHealthConsult was excellent. Nicky described the opportunity clearly and thoughtfully, and kept me updated at every stage. Even though I wasn’t actively looking for a move, she captured my interest through her understanding of the role and my career background.”
Although MED ultimately decided not to proceed with a UK launch, both search processes were viewed as successful in quality, strategy and delivery. MED continues to hold LHC in high regard and maintains an excellent relationship with Nicky.
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Client: ConfidentialRole: Recruitment of a Marketing DirectorChallenge
Senior marketing roles in healthcare can be hard to attract talent into, the work sits at the intersection of clinical priorities, commercial strategy, governance, and a complex regulatory landscape.The client needed someone highly capable, genuinely inspired by hospital marketing and confident enough to manage multiple specialist stakeholders. The role needed to be filled within a tight timeframe, while still maintaining a thoughtful, considered approach.-
Both the client and the candidate highlighted the quality of LHC’s approach:
Client feedback:
“Nicky immediately understood the nuances of what we needed and helped shape the scope of the role. Within a week we had a strong shortlist, and the whole assignment was delivered without compromising on quality.”Candidate feedback:
“LondonHealthConsult offers the most personalised recruitment experience I’ve ever had. Nicky took the time to understand my skills, aspirations and whether the role and culture were the right fit. Her honest explanations of both the opportunities and challenges made me feel fully supported. This role was a step up for me, and her guidance gave me the confidence to move through each stage. I’ve never had a job that fits me so well, I’m genuinely loving it.”
The appointment brought a high-calibre leader into a strategically important position, with the continuity and relationship-building demonstrated by LHC being central to the successful outcome.
*Client logos and company names shown on this website are used for illustrative case-study purposes only. Their appearance does not imply endorsement of our services.Let’s Work Together
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LondonHealthConsult works with clients across the UK and internationally.